What to expect on the day of your homecharge install.


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Overview of Our Install Experience
Pre-arrival
Pre-install
Install
Demonstration
Post-install

Ev Expert Page Ev Expert Page

Our Install Experience

POD Point prides itself on providing the best install experience in the industry with a consistent 4.8/5 customer rating.

This means your:

  • Charger is fitted by a highly trained POD Point Expert (qualified to 17th edition)
  • Install is on time and to the highest safety standard
  • Your POD Point Expert will answer all your EV related questions

Pre-arrival

Your Expert will:

  • Notify you of their arrival time the evening before or when they're on their way.

Pre-install

Your Expert will:

  • Find the best position for your charger based on your power supply and how you park your car.
  • Suggest the optimal way to route the power cable to the charger to make you don't incur extra costs.
  • In some instances determine that the installation is considered non-standard (link to standard installation terms) or cannot be installed due to safety restrictions. If this is the case, they will take some pictures so that our installation manager can create a no obligation quote for you. This takes up to around 2-3 days. If you decide to go ahead then we’ll take your payment and then rebook the - installation for you if you want to go ahead.

Install

Your Expert will:

  • Position and fix the charger to the wall.
  • Power up your charger and run safety tests to make sure it's ready for use. (the entire process usually takes between 90 mins and 3 hours.)

Demonstration

Your Expert will:

  • Provide a full demonstration of your charger, what the different lights mean and how to get in touch if you have a problem.
  • Answer all your questions on public charging, charging at work and anything else like cable types, amps and charge rates.
  • Take a few pictures and fill out the rest of the OLEV grant application form with you.

Post-install

  • You’ll receive an email asking you to rate the whole installation experience. We really value your feedback.