What to Do if my EV Charging Cable is Stuck
If the charging cable won’t come out of the charger, it’s important to not try and force it out or you may risk damaging the cable and/or the chargepoint.
Last updated: Sept 18, 2025 • 1 min read
The correct way to remove the charging cable is to unlock the vehicle first and remove the cable from the vehicle first, and then the chargepoint. If the cable isn't coming out of the vehicle, please make sure the doors of your vehicle are unlocked. We recommend pressing the lock unlock on the key fob five times, leaving it unlocked, and then attempting to remove it from the vehicle after these steps.
If the cable isn't coming out of the chargepoint, connect the cable back into the vehicle first, then repeat the same lock unlock process five times. After this, leave the car unlocked and attempt to remove the cable again, first from the vehicle, then the chargepoint.
If the cable is still stuck in the vehicle after following these steps, please refer to the vehicle's manual release procedure.
If the vehicle's manual release procedure doesn't work, please contact our customer services team and they will be happy to help.
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