Electric Car Charger Home Installation Process
So, you’ve made the decision to get your very own electric car chargepoint. One of your questions might be, what is the electric car charging home installation process?
We’ve put together a quick guide, so you know what to expect on the day of your install.
Comes with cable for convenience
Connects to all EV cars. Comes without cable.
|Ø = 360mm, depth= 150mm||Grey and Black||5kg||IP54|
We allocate two hours for standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works then we will reschedule an installation date at a mutually convenient time.
Need to change your arranged time?
Not to worry, we understand that unforeseen circumstances can arise. If you need to reschedule, give us a call and we’ll happily rearrange a time that’s more convenient for you.
Unexpected extra works quotation process:
If your installation doesn't meet the criteria for a standard installation we can usually still carry out the installation but an additional cost may be incurred.
If this is the case, we'll carry out a free site survey and produce a no-obligation quote for the additional works. If the additional work is minor and it fits within your Expert's schedule for the day we may be able to take payment from you and complete it there and then.
If there are significant additional works, we'll come back to you with a quote and if you accept, we will rearrange the installation.
If you decide not to proceed, a full refund will be provided for any payment that you've already made.
Ensure the area around the distribution board/electricity supply meter is clear including the cable run route.
Have your wifi password ready to set up your chargepoint.
Your Expert will confirm their arrival time with you in advance of the installation.
Your Expert will help you choose the best position for your charger based on your power supply and how you park your car.
Your Expert will firstly position and fix the charger by drilling and clipping the cable to the wall, then briefly turn off the power supply while installing the RCBO and connecting it to the main supply, then do their final safety tests and make sure it is ready to use.
We will provide a full demonstration of your charger, what the different lights mean and how to get in touch if you have any questions later on. Finally they will require your wifi password to setup your home chargepoint.
- “Over the air” updates and support.
- Recording of usage data.
- Assists in research to reduce strain on the grid.
Is it secure?
Yes. We comply with data security, regulations and protocols:
- Registered under Data Protection Register (ICO reg number Z2282125).
- Regularly audited by CREST approved external agencies.
- Databases are encrypted and ISO27001 compliant.
- Payment systems are PCI DSS compliant.
Our standard installation package includes the following:
The fitting of the chargepoint on a brick or plaster wall, or to another suitable permanent structure.
Up to 15 metres of black cable, run and neatly clipped to the wall between the distribution board / electricity supply meter and the chargepoint.
Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, where needed.
The fitting and testing of electrical connections and protections required for the chargepoint.
An additional three way consumer unit, if required.
Installation of a Type C MCB and a Type A RCD in an RCBO enclosure.
Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
An earth rod in soft ground, if required.
Some conditions and limitations that you need to know:
The chargepoint must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
We can’t fix cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused - in that case we will quote for any extra work needed.
We can’t, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required please contact us so that we can give you a quote in advance.
We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
Our experts are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
Our experts are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
Read our full terms and conditions here.
Remember when you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
Happy with your install, let us know by rating the installer, installation on the day and the booking process.