Pod Point Public Charger Network Terms of Use

These terms were updated on 11 September 2023.

You should read these terms and conditions carefully before you accept them, along with our Privacy Notice which sets out the ways in which we may collect, store and process data (including for marketing purposes) relating to your use of our public chargers, website and mobile app and covers your rights to access and request correction of any of your personal information that we hold.

Who we are and how to contact us

We are Pod Point Limited and our network of Pod Point public chargers (as indicated on the charger by our Pod Point brand identifiers and as located on the map on the Pod Point website and app) are operated by us. Our network is a mixture of free to use and pay-as-you-go chargers. Some are accessible by RFID card, and some are accessible using our website and mobile app.

This section details the terms and conditions which you are agreeing to by signing up to and using our public charger network.

We are registered in England and Wales under company number 06851754 and have our registered office at 28-42 Banner Street, London, EC1Y 8QE. Our VAT number is 278743455.

We are a limited operating company and a wholly owned subsidiary of Pod Point Group Holdings PLC.

To contact us you can:

  • Phone us on (+44) 0207 247 4114

  • Send a letter to: Pod Point Limited, Discovery House, 28-42 Banner Street, London, EC1Y 8QE.


How we will contact you

We will send you any agreements, statements and other notices using the Pod Point App, email, phone or mail to your home address. If any of your contact details change, including moving abroad, you should let us know as soon as possible.


Joining

There is no cost to join the Pod Point public charging network. You can do so on our mobile app by registering for an account and confirming your acceptance of these terms and conditions. Upon the successful registration of your account, a contract will come into existence between you and us.

As users of our network, we ask that you use all chargers safely and with reasonable skill and care.

When using one of our public chargers, you must comply with all relevant parking terms and conditions applicable to the location of the charger and any other local parking notices or restrictions which are not set by us. You should check any parking restrictions before parking.

Using free chargers

Some public chargers on our network are free to use. When you join our network, you will automatically be able to see and use these chargers via our website or mobile app. There is no cost for using these chargers.


Using a pay-as-you-go (PAYG) public charger

To use a PAYG charger, you will need to use our website or mobile app. You can find the price for using any PAYG charger by locating it on our charge map in our website or mobile app.

You will need to top up (see details below) and have a balance of greater than 1p on your account to be able to start a charge session. If you are charging at a rapid charger (50kW+) you will need a balance of £5 or more in order to start a charge session. If you do not have a sufficient balance on your account, you will need to top up, details of which are covered below.

If you are charging at a rapid charger, your charge session will automatically end if your account balance reaches close to or just below £0.

If you overcharge and your account balance becomes negative (i.e. you owe us), you will not be able to start another session in the future until you have topped up your account balance to a positive state. Any negative balance held by you is a debt owed to us and we can claim this back from you. Additionally, you will not be able to close your account with us until any negative balance is repaid.


Guest access

You can charge as a guest by using our website. You can find the price for using any PAYG charger by locating it on our charge map in our website or mobile app.

In order to use a charger that has a cost associated with it, you will need to provide your payment card details so a pre-authorisation of £30 can be charged. When charging is complete, this amount will be updated to reflect the actual cost of your charge.

As a Guest, when charging at a rapid charger (50kW+) , your charge session will automatically end if your pre-authorisation amount of £30 is used.


Non-PAYG charge points

Some chargers on our public network do not support PAYG. These cannot be accessed by our website or mobile app but may be accessed using an RFID card.


Topping up

In order to use a public charger that has a cost associated with it, you will need to have a minimum balance of 1p on a non-rapid charger (< 50kW) or £5 on a rapid charger (50kW+) in your account before you can begin a charge session. If you do not have sufficient balance on your account, you will need to top up to start your intended charge. Our mobile app will walk you through the process of topping up using your chosen credit or debit card.

We do not store your credit/ debit card details. We use established external credit card processing companies to process our financial transactions who are:

WorldPay - http://www.worldpay.com/

Stripe - https://stripe.com/gb

How our pricing works

You can view the price of a charger by locating the charger on our map in our website or mobile app.

Pricing is usually controlled by the owner of the public charger and therefore can change at any time without notice. Always check the price of any particular PAYG charger before you start a charge session and view the tariff applicable to that at the time you intend to use it. All of our chargers are given a unique name (such as “Anne-Glen”) to help you identify them.

The cost of your charge session will always be based on the tariff in force for that particular charger at the time you started your session.


Contactless

For contactless payments, customers can pay by tapping their credit/debit card or by using Google/Apple Pay via the terminal on the charger.

The price per kWh will be displayed on the charger’s display and payment will be taken once the charge ends.

Every contactless charge session is liable to a pre-authorisation amount of £30. When charging is complete, this amount will be updated to reflect the actual cost of your charge session.

When charging at a rapid charger using contactless, your charge session will automatically end if your pre-authorisation amount of £30 is used.

By tapping your credit/debit card or by using Google/Apple Pay via the terminal on the charger, you are agreeing to accept all of the above terms and to the cost of your electric vehicle charge to be charged to your card account.

The charging fee is inclusive of VAT. If a VAT receipt is required, customers should contact us using the contact details provided above and provide the last 4 digits of the credit card used, date and the final charge amount and a receipt will be provided.

Cancellation

After you have registered to join the network, you have a right to cancel this contract within 14 days without giving a reason (“Cancellation Period”).

When you register for your account, you will be asked to tick a box to confirm that you request for us to start providing the services during the Cancellation Period. This means you can begin using our network straight away.

To cancel the contract please contact us at any time through our contact form stating that you would like to cancel your account. You can also use the model cancellation form available below or you can go through the “Account” page in the Pod Point App.

If you cancel this contract, the contract will end and we will close your account and refund any balance you have topped-up your account with back onto the credit or debit card on which you last topped up within 20 working days from when you told us you wish to cancel. You will need to pay us for any charge sessions completed up to when we process your cancellation.


Closing your account

You can close your account with us at any time through our contact form stating that you would like to close your account. You can also use the model cancellation form available below or you can go through the “Account” page in the Pod Point App.

On receipt of your request, we will process your account closure, and, within 20 working days, transfer any balance remaining on your account back onto the credit or debit card on which you last topped up.

We reserve the right to close your account and prevent further access to our network of chargers if you behave in any way that is not in accordance with these terms or applicable law in relation to the use of our chargers.

On closing your account, we will delete your data in accordance with our data retention policy. However, we may be required to retain some of your information to comply with legal requirements and financial regulations. Please see our Privacy Notice for further information about how we retain your information.

Model Cancellation Form

You can complete and return this form through our contact form if you wish to cancel the contract/ close your account.


Model Cancellation form

To: Pod Point Limited, Discovery House, 28-42 Banner Street, London, EC1Y 8QE

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract and close my/our [*] account with Pod Point for use of the Pod Point charging network.

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate



Access to our chargers

Physical access to public chargers on our network is not always controlled by us as a proportion of chargers on our network are owned and controlled by third parties and located on their land. We try our best to ensure that our website and mobile app contains up-to-date information on when chargers are accessible, and that the information is accurate. However, as we are reliant on third parties to inform us of any changes to access, we cannot guarantee the accuracy of this information.

If you find a charger for which our access data is incorrect, please inform us so we can update our map and help other users of the network.

Charger service issues

We will use reasonable care and skill to keep our public chargers well maintained and functioning properly where we can. However, as we do not own or control some of our charging network and are sometimes reliant on the owners of the chargers on giving us access to provide maintenance and repair services, we cannot guarantee availability.

Although problems are rare, from time to time they do happen. Service can be interrupted for a number of reasons including prevention of access, telecoms issues, grid connection and other electrical issues as well as other matters that are not within our control. We try to resolve issues on our network as soon as possible after becoming aware of them.

Where you have an issue, or become aware of an issue with a charger on our network we would ask that you inform us, so we can consider the best course of action to resolve that issue.

We reserve the right to suspend or limit the services provided at our chargers in order to deal with technical issues and maintenance. We also may need to decommission and/or remove chargers from our network from time to time.

Charging stats report and business miles

A report can be generated from the “Stats” section in the Pod Point App which presents all home, public and workplace charges. You can include your total mileage and your business miles in the report if desired.

Total miles(1) and total business miles(2) costs are calculated using a blended rate of all charges based on the selected date range:

  • (1) Total miles: means the total number of miles the EV driver has completed over a period of time selected by the user.

  • (2) Total business miles: means the total number of miles the EV driver is looking to have reimbursed by their company over a period of time selected by the user.


In order to calculate home charging costs, mobile app users should enter their day and night energy tariff(s) when signing up, or in the account section of the app. By failing to input the exact tariff(s), we will use a default rate which may not be the same as your home charging costs.

Public charges are calculated based on the electricity tariff charged by the owner of the charger. Workplace charges are set by the company providing the charger. Please be aware, if the company does not provide their exact energy cost, a standard default rate will be used.

The stats report is intended as a guideline only and we are not responsible under any circumstance for any loss, corruption, discrepancies of data nor your use of the stats report or any data or content within it. Please speak to your tax advisor before using any data from a stats report as part of a tax return.

Accuracy of content

We will use reasonable care and skill in the preparation and ongoing running of our charger network. However, we do not guarantee that information contained on our website and mobile app and other locations relating to our network is correct or up-to-date.

If you do see any information which is inaccurate or out of date, please let us know so we can update our map and help other users of the network.

Limitation of Liability

We provide our charger network and our website and mobile app to you “as is” and it is your responsibility to use all of these services in an appropriate way and in accordance with applicable law.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a direct and foreseeable result of our breaking this contract or our failing to use reasonable care and skill in our provision of the services.

We are not responsible to you for the following:

  • Any loss or damage that was not reasonably foreseeable to you and us when these terms were entered into;

  • Any loss or damage that was not caused by any breach of duty or negligence on our part, including any loss or damage caused by:

  • Something beyond our control, such as any third party having opened, moved, tampered or otherwise interfered with or damaged the chargers or failures in the electricity distribution network; or

  • Your failure to follow our instructions in relation to your use of a charger (including when connecting and disconnecting your vehicle to/from the charger);

  • Any business losses or any loss of income, goodwill, opportunity, anticipated savings or profits, loss of property or loss of use of property, and any loss or damage that is not a direct result of our breach, whether foreseeable or otherwise;

  • Any changes to the number or locations of our chargers on the network;

  • Third-party damage to vehicles or any other third-party property caused by you whilst using our charger network;

  • Any out-of-date or incorrect information displayed on our website or mobile app;

  • Suspension or loss of access to our website or mobile app or to any functionality due to restrictions to your device or due to circumstances outside our control (such as network availability); and

  • Unauthorised use or misuse of your account for any reason for which we are not responsible, provided we have at all times complied with our obligations to keep your account safe and secure.

Nothing in these terms and conditions excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents and subcontractors), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right for the services to be provided with reasonable care and skill).

You will be responsible to us for any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against us by any other person as a result of your use of our public charger network.

This limitation on liability clause will continue to apply after these terms have expired or have been terminated.

If something goes wrong

The Consumer Rights Act 2015 provides you with certain legal rights in relation to the provision of our services. The services must be carried out with reasonable care and skill, and you can ask us to repeat or fix the services if this is not the case.

This is a summary of your legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.


Complaints

If you are unhappy with us, or services we have provided to you, please contact us at the details provided above. We will deal with your complaint in accordance with our Complaints Handling Policy which can be viewed here.

Changes to our terms and conditions

We can make changes from time to time to our terms. We can make changes which are beneficial or do not have an adverse impact on you, for any reason. We can also make proportionate changes for one more of the following reasons:

  • To reflect updates to functionality, security, options or services available on our public network or by using our mobile website and app;

  • To reflect changes to any requirements of the hosts and owners of our Pod Point chargers and the electricity network operators and their conditions;

  • To reflect changes to third-party terms and conditions that apply to us or our website or mobile app;

  • To reflect changes in any relevant laws or regulations or industry codes of practice.

If we make changes that are clearly in your favour, or if they are not likely to have an adverse effect on our network, we will tell you once we have made them by publishing the changes on our website or in the mobile app. Otherwise, we will give you reasonable notice of the changes in the most secure way, using one of our usual channels.

Law and jurisdiction

English law applies to these terms and conditions and any disputes or claims will be settled by the courts of England or Wales. If you live in Scotland or Northern Ireland, you can choose to bring a claim in the courts of England and Wales, or the courts of another part of the UK in which you live.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.