Connecting & Troubleshooting Wi-Fi with Your Solo 3S

Connecting Your Solo 3S to your Wi-Fi

Once you’ve paired your charger, head to the ‘At Home’ tab. Click the 3 dots in the top right corner of the tab.

1. Connect to Wi-Fi

Follow the on-screen instructions within the app to connect your charger to Wi-Fi. You may need your charger’s connection QR code. This is a sticker that is usually applied to your consumer unit (fuse box) after installation.

2. You’re connected!

Once you’re connected to Wi-Fi, the solid blue LED light on the front of the charger may start flashing pink. This indicates that your charger is communicating with Pod Point. You’ll also see the same LED light on the ‘At Home’ tab and the charger status will be set to ‘Connected’.

How to Update Your Home Charger's Wi-Fi Connection

If you've recently changed your internet service provider or router, it's important to ensure that your Solo Smart Charger is properly connected to the new network. Follow these steps to update your charger's Wi-Fi connection:

Step 1: Access the Solo Wi-Fi Connection Guide

Please refer to our comprehensive Solo Wi-Fi Connection Guide . This guide will walk you through the entire process, ensuring a seamless transition to your new Wi-Fi network.

Step 2: Open the Pod Point App

Launch the Pod Point app on your mobile device.

Tap 'At Home' to access your charger's settings.

Step 3: Navigate to Wi-Fi Settings

In the top right corner, you'll find three dots. Tap on them to access the options menu.

Step 4: Connect to Wi-Fi

Look for the option labelled 'How to connect to Wi-Fi' and select it. This will initiate the process of connecting your Solo Smart Charger to your current router.

Step 5: Follow On-Screen Instructions

The app will guide you through the necessary steps to establish a new wi-fi connection. Follow the on-screen instructions carefully to ensure a successful setup.

By following these steps, you'll easily update your Solo Smart Charger's Wi-Fi connection to work seamlessly with your new provider or router. If you encounter any difficulties during this process, please don't hesitate to contact our support team for further assistance.

How to Improve the Wi-Fi Signal for your Solo 3S Home Charger

1. Adjust Router Placement

• If the signal strength between your router and the Solo home charger is weak, consider repositioning your router. Here's how you can do it:
• Locate Central Position: Place your router in a central location, away from obstructions and electronic devices. This ensures the signal is distributed evenly.
• Elevate the Router: Elevating your router to a higher position can help improve signal coverage. Try placing it on a shelf or wall mount.
• Avoid Interference: Keep the router away from other electronic devices like microwaves, cordless phones, or Bluetooth devices, as they can interfere with the Wi-Fi signal.
• Reduce Obstacles: Avoid placing your router behind large objects or in enclosed spaces. This can obstruct the signal.

2. Use a Wi-Fi Range Extender

• A Wi-Fi range extender is an excellent solution if moving your router isn't feasible. It amplifies your existing Wi-Fi signal, extending its reach. Follow these steps:
• Select a Suitable Location: Place the range extender midway between your router and the Solo home charger. Ensure it's within the range of your existing Wi-Fi network.
• Set Up the Range Extender: Follow the manufacturer's instructions to set up the range extender. Typically, this involves connecting it to your existing Wi-Fi network.
• Optimise Placement: If possible, position the range extender away from obstructions and electronic devices for optimal signal strength.

3. Perform a Disconnect and Reconnect

Sometimes, a simple disconnect and reconnect can refresh the connection and improve signal strength. You can follow the disconnection steps here , and then reconnect the charger to your router.

Additional Tips

Update Router Firmware: Ensure your router's firmware is up-to-date. Manufacturers often release updates that improve performance.
Upgrade Router or Modem: Older routers or modems may struggle to deliver strong signals. Consider upgrading to a more powerful model.

How to test your wi-fi strength

To gauge your Wi-Fi signal strength, perform a speed test from a smartphone near the charger. Focus on these key metrics:

• Ping: Measures response time in milliseconds. Lower is better.
• Download Speed: Indicates data retrieval speed from the internet. Higher is better.
• Upload Speed: Reflects data transfer to the internet. Higher is better.

For optimal Scheduled Charging: The Ping should be below 100ms; The download speed should be above 5Mbps.

Frequently Asked Questions

1. I can’t find the QR code sticker.

The sticker should be applied to your consumer unit (fuse box), if you’re unable to find this please contact the Pod Point Customer Support Team on 020 7247 4114, available 24/7.

2. My QR code won’t scan.

If the QR code won’t scan, select ‘Enter manually’ and type in the PSL number and charger’s Wi-Fi password, select ‘Continue’ to proceed.

3. I don’t get the option to scan my barcode.

In order to scan the barcode, you need to grant the Pod Point App permission to access your device's camera. You should receive a pop-up requesting this permission. If you want to change this setting later, you can edit it by going to your phone's settings, searching for the Pod Point App, and adjusting the camera permission.

4. I'm unable to connect to the charger's access point.

Please ensure that you are within range of the charger, that your details have been entered correctly and that the charger is still in access point mode.