These terms were updated on 6 November 2024.

Please read these licence terms carefully

By downloading our app you agree to these terms. If you do not agree to these terms, do not download the app.

Who we are and what this agreement does

We are Pod Point Limited and pod-point.com and all of its associated websites are operated by us.

We are registered in England and Wales under company number 06851754 and have our registered office at 222 Grays Inn Road, London, WC1X 8HB. Our VAT number is 278743455.

We are a limited operating company and a wholly owned subsidiary of Pod Point Group Holdings PLC.

We license you to use:

• Our Pod Point mobile application software and the data supplied with the software (app) and any updates or supplements to it, including our Pod Point Home app (Pod Point Home app);

• The related online or electronic documentation (“Documentation”); and

• The service you connect to via the app or the Pod Point Home app and the content we provide to you through it (“Service”)

as permitted in these terms.

To contact us you can:

• Visit our Help Centre and raise a support enquiry at help.pod-point.com

• Phone us on (+44) 0207 247 4114

• Or send a letter to: Pod Point Limited, 222 Grays Inn Road, London, WC1X 8HB.

How we will contact you

We will send you any agreements, statements and other notices using the Pod Point App, email, phone or mail to your home address. If any of your contact details change, including moving abroad, you should let us know as soon as possible.

Your privacy

We only use any personal data we collect through your use of the app and the Services in the ways set out in our Privacy Notice or, for the Pod Point Home app, in ways set out in our Pod Point Home Privacy Notice.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the app or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Apple Store and Google Play Store terms also apply

The ways in which you can use the app and Documentation may also be controlled by the applicable rules and policies of the relevant app store and their policies will apply instead of these terms where there are differences between the two.

Operating system requirements

This app requires your device to have Android 7 or iOS 13 or later.

You will need internet access to download the app and you are responsible for any charges you may incur in connection with your download.

We are not responsible to you if you are unable to download the app due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside our control.

Once you have downloaded the app, you will be able to use the services provided via the app once you have registered for an account, or logged into your account and accepted the terms and conditions of the Service.

Support for the app and how to tell us about problems

If you want to learn more about the app or the Service or have any problems please take a look at our support resources at www.pod-point.com.

Contacting us (including with complaints)

If you think the app or the Service is faulty or misdescribed or wish to contact us for any other reason you can:

• Visit our help desk and raise an enquiry at help.pod-point.com

• Phone us on (+44) 01784 614054

• Or send a letter to: Pod Point Limited, 222 Grays Inn Road, London, WC1X 8HB.

We will deal with your complaint in accordance with our Complaints Handling Policy which can be viewed here.

We will send you any agreements, statements and other notices using the Pod Point App, email, phone or mail to your home address. If any of your contact details change, including moving abroad, you should let us know as soon as possible.

You may not transfer the app to someone else

We are giving you personally the right to use the app and the Service as set out above. You may not otherwise transfer the app or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the app is installed, you must remove the app from it.

Changes to these terms

We may make changes to these terms from time to time, for or more of the following reasons:

• To reflect updates and changes to functionality, software, the operating system, security, options or services made available through the app;

• Changes to reflect third party terms and conditions that apply to us or the app;

• To reflect changes in any relevant laws or regulations or industry codes of practice;

• To reflect additional features, or add or remove services provided app; or

• To keep the content up to date and accurate.

If you do not accept the notified changes you should not continue to use the app or the Service.

Update to the app and changes to the Service

From time to time we may automatically update the app and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the app for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app and the Services.

The app will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

If someone else owns the phone or device you are using

If you download or stream the app onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using the app, the Pod Point Home app or any of the Services, you agree to us collecting and using technical information about the devices you use the app on and related software, hardware and peripherals within your home to improve our products and to provide any Services to you. For users of the Pod Point Home app this includes collecting, using and sharing your smart meter to provide Services to you, including any smart charging services you sign up to. We will only ever do this in accordance with our Pod Point Home Privacy Notice.

We may collect location data (but you can turn location settings off)

Certain Services, such as our map, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location settings for the app on the device. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.

You may stop us collecting such data at any time by turning off the location settings on your device but this may impact your use of the app and Services and you will not be able to use those Services that rely on location data.

We are not responsible for other websites you link to

The app or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

• Not rent, lease, sub-license, loan, provide, or otherwise make available, the app or the Services in any form, in whole or in part to any person without prior written consent from us;

• Not copy the app, Documentation or Services, except as part of the normal use of the app or where it is necessary for the purpose of back-up or operational security;

• Not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, Documentation or Services nor permit the app or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the app and the Services on devices as permitted in these terms;

• Not disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the app or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:

  • Is not disclosed or communicated without the icensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

  • Is not used to create any software that is substantially similar in its expression to the app;

  • Is kept secure; and

  • Is used only for the Permitted Objective;

• Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app or any Service.

Acceptable use restrictions

You must:

• Not use the app or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the app, any Service or any operating system;

• Not infringe our intellectual property rights or those of any third party in relation to your use of the app or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

• Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app or any Service;

• Not use the app or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

• Not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the app, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the app and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the app, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The app is for domestic and private use. If you use the app for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity.

Limitations to the app and the Services. The app and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the app or the Service. Although we make reasonable efforts to update the information provided by the app and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the app. We recommend that you back up any content and data used in connection with the app, to protect yourself in case of problems with the app or the Service.

Check that the app and the Services are suitable for you. The app and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the app and the Services (as described on the app store site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the app or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your rights to use the app and the Services if you break these terms.

We may end your rights to use the app and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the app and Services:

• You must stop all activities authorised by these terms, including your use of the app and any Services.

• You must delete or remove the app from all devices in your possession and immediately destroy all copies of the app which you have and confirm to us that you have done this.

• We may remotely access your devices and remove the app from them and cease providing you with access to the Services.

You may end this agreement and stop using the Services at any time by closing your account and deleting the app.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of these licence terms illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these licence terms, we can still enforce it later

Even if we delay in enforcing these licence terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these licence terms and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.