Pod Smart Charge Rewards Terms and Conditions

1. Who we are and how to contact us

1.1. We are Pod Point Limited (trading as “Pod”) and www.pod-point.com, www.podenergy.com and all of its associated websites are operated by us. We are registered in England and Wales under company number 06851754 and have our registered office at 222 Gray’s Inn Road, London, WC1X 8HB. Our VAT number is 278743455

1.2. To contact us you can:

  • Visit our Help Centre and raise a support enquiry
  • Phone us on (+44) 0207 247 4114
  • Send a letter to: Pod Point Limited, 222 Gray’s Inn Road, London, WC1X 8HB.

    2. Our agreement with you

    2.1. These terms and conditions (“Terms”) cover your subscription for Smart Charge Rewards services in connection with your Pod home electric vehicle charger (your “Pod Point”) (see section ‎3.1 for more details on Smart Charge Rewards services). They set out how we will provide Smart Charge Rewards services to you, your cancellation rights, what to do if there is a problem and other important information. You must confirm your acceptance of these terms when you place your order, the process for which is described in section ‎4.3 (Ordering) below.

    2.2. The Smart Charge Rewards services are provided by us on a rolling monthly basis from the date of acceptance of these Terms (or such other initial term as might be set out in your order as described in section ‎4.3, if different) (the “Initial Term”), unless our agreement is terminated. This Initial Term will come to an end on notice from either party as set out in section ‎12.

    2.3. To acquire Smart Charge Rewards you must be at least 18 years old, be a resident in the UK and own a Pod Point.

    2.4. To benefit from Smart Charge Rewards services, you must own or otherwise be the beneficial owner of a Pod Point. In return for us providing Smart Charge Rewards services, you agree at all times during the Initial Term to:

    • ensure your Pod Point remains connected to the internet in accordance with these Terms;
    • remain eligible for Smart Charge Rewards as described below in section ‎5;
    • keep the Pod Point in good order, condition and repair in accordance with Pod’s latest technical guides, arranging any repair or maintenance as soon as it is required; and
    • continue to otherwise perform your obligations under this agreement.

    2.5. Once you have agreed these Terms, you have a 14-day cooling off period in which you can change your mind and cancel your Smart Charge Rewards services. The cooling off period runs for 14 days from the date this agreement is made. To cancel this agreement, please contact us using the contact details in section ‎1.2.

    3. Description of our Smart Charge Rewards services

    3.1. In return for you doing the things described in section 2.4, we agree to provide you our Smart Charge Rewards subscription services, including the ability to smart charge your EV at up to 7.4kw on the basis set out in these terms and conditions, and a general descriptions of our Smart Charge Rewards subscription services can be found on our website https://podenergy.com/smart-charge-rewards (“services”).

    3.2. We only use any personal data we collect through your use of the App and the Smart Charge Reward services in the ways set out in our privacy notice contained here Privacy Notice | Pod Point (“Privacy Notice”)

    3.3. Please read the description of the services and these terms and conditions carefully, before you accept them, along with our Privacy Notice Privacy Notice | Pod Point which also apply to Smart Charge Rewards services.

    4. Ordering

    4.1. Submitting your order as described in this section ‎4 is an offer to acquire Smart Charge Rewards services (your “order”) in return for your agreement to do the things described in these Terms. You place an order for our Smart Charge Rewards services through our Pod Home mobile phone application (our “App”) and/or website or via selected partners. Please check your order carefully before submitting it.

    4.2. As part of ordering your Smart Charge Rewards subscription and managing your Pod Point you will be required to download our App. Your downloading and use of our App is subject to our App terms of Use. If you wish to change your management of your Pod Point and/or your Smart Charge Rewards to an earlier version of our App, please contact us using the contact details in section ‎1.2.

    4.3. When ordering Smart Charge Rewards services, our App and/or website will display the specific commercial details of your order including the term of Smart Charge Rewards services and cash rewards amount, and these commercial details form part of your agreement with Pod. Acceptance of your order takes place when you click to accept these Terms with Pod for Smart Charge Rewards services via our App and/or website and to become a Smart Charge Rewards customer. All orders are subject to acceptance by us, following which a contract for Smart Charge Rewards services is formed between you and us incorporating your order and these Terms.

    4.4. When downloading our App and signing up to a Smart Charge Rewards subscription for your Pod Point, you agree to become the subscription owner for that Pod Point (“Subscription Owner”). More than one user may access the relevant Pod Point via the App and/or Smart charge their EV, but only one person may be the Subscription Owner for a Pod Point. There are certain things that only the Subscription Owner can control – see section ‎7.12 below for what these are. If you wish to change the Subscription Owner for a Pod Point, please contact us using the contact details in section ‎1.2.

    4.5. Details of the commercial terms of your order will be sent to you via an email to your nominated email address after completion of the agreement between us.

    5. Eligibility

    5.1. To be eligible for Smart Charge Rewards services:

    • You must own a linked Pod Point.
    • Your eligibility must be validated in the Pod Home App and/or through our website as directed when you register for Smart Charge Rewards.
    • You must use the Pod Home App to charge one or more electric vehicle(s) (“EV”) using your linked Pod Point.
    • You must have your linked Pod Point connected to Wi-Fi or other internet source with sufficient connectivity to use Smart Charge Rewards features.
    • We currently support all single rate or two rate domestic electricity tariffs. You must not be a user of a smart electricity tariff such as Intelligent Octopus, Octopus Intelligent Drive Pack, Octopus Agile, OVO Charge Anytime, Scottish Power EV Optimise or other similar smart electricity tariffs that are not single rate or two-rate tariffs and/or which  seeks to control your Pod Point and/or EV charging.

    5.2. You agree to provide details of your electricity tariff when requested in the App. As described in above, certain electricity tariffs are not compatible with Smart Charge Rewards. If you are deemed by us not to be eligible for Smart Charge Rewards for any reason, including for reasons connected to electricity tariff, any contract for services may be rescinded by Pod and/or Smart Charge Rewards services may be withdrawn

    5.3. If at any point you become a user of a smart electricity tariff that is not a single rate or two-rate tariff as described above, you will not be eligible for Smart Charge Rewards. If you wish to move to one such smart electricity tariff, you should contact us in accordance with section ‎12.4 in order to cancel your Smart Charge Rewards subscription, and we reserve the right to withdraw any or all Smart Charge Rewards services at that point.

    6. Payment

    6.1. You do not pay us any money for your Smart Charge Rewards subscription, which is free of monetary cost to you.

    7. Smart Charge Miles

    7.1. As part of your Smart Charge Rewards subscription, one of the services you benefit from is our Smart Charge Rewards miles (“Miles”) for every mile you drive having charged using our smart charging system, as described in this section 7. Miles are calculated as set out below, and you can withdraw those Miles as cash as further described below.

    7.2. To obtain Miles you agree to plug in your EV into your Pod Point at home regularly. You will use our App to set your EV charging target for the relevant EV and/or also set the time (for that day or the following day) that you wish to achieve your target EV battery charge level by. You may use your Pod Point to charge more than one EV at separate times if you wish.

    7.3 Using our Smart Charging system (see our ‘Smart Charging and Flexibility’ section ‎8 for more details) and your Pod Point we will then charge your plugged-in EV to the target battery level by your target time. We can only achieve the most efficient charging through your Pod Point by using the electricity tariff details you have advised us of, subject always to your EV being correctly connected to your Pod Point and to the details of your electricity tariff being accurate.

    7.4. Pod is not responsible for your electricity charges or supply. Your energy supplier will do that, and you should pay your electricity bill as usual. Your Pod Point supports most of the electricity tariffs available in the UK market, however we cannot smart charge your EV with your Pod Point if at any time your electricity is supplied via a smart electricity tariff that is not a single rate or two rate energy tariffs (as described in the ‘Eligibility’ section at ‎5.1 above).

    7.5. For every real-world mile of EV driving that we smart charge an EV with via your Pod Point, you will accrue Miles as a reward for smart charging up to your included maximum annual Miles per calendar year. Miles are calculated in accordance with the calculation at section 7.8 and apply to your Pod account no matter how many EVs you smart charge.

    7.6. Manually charging ‘Boost’ option on the App, charging using electricity from solar panels and/or home battery storage charge (as described in section ‎10.2 below) and/or charging at any time using a smart electricity tariff which seeks to control your Pod Point and/or EV charging (such as Intelligent Octopus Agile and OVO Charge Anytime or other similar smart electricity tariffs) will not accrue Miles.

    7.7. For each Mile accrued up to your maximum annual Miles as described in section 7.8 below, Miles will be stored in a separate Miles wallet which you can see and access through your App (your “Wallet”). You will earn £0.023 (2.3p) for each Mile you accrue from a completed smart charging session, with the minimum you can earn from a charging session being £0.023 (2.3p). We reserve the right to amend these calculations to reflect typical EV and/or electricity costs in the future. Your Miles are personal to you and can’t be transferred to another party except unless explicitly agreed by us at our discretion.

    7.8. A Smart Charge Mile is not equivalent to real world miles. We calculate Miles based on 0.875 real-world miles per kilowatt-hour (kWh) h. Your maximum annual Miles per Pod Point is as stated in your order - typically 4,500 Miles for every 12-month period - with such 12-month term to commence on the day of the commencement of your Smart Charge Rewards subscription and refreshing annually on the anniversary of your Smart Charge Rewards subscription sign-up date. Your maximum cash rewards under Smart Charge Rewards, based on a typical 4,500 Miles subscription, is £103.50 per 12-month period (but you may accrue less than this, subject to how much you smart charge your EV(s) via your registered Pod Point during that period).

    7.9. We may notify you in future of opportunities to gift, share or otherwise transfer your accrued Miles, and make connected changes to these Terms in accordance with section ‎13 below.

    7.10. Your Miles balance will be displayed in British pounds in the App as Miles are accrued, and once you’ve earned a minimum value of £10.00 or more in Miles you may withdraw all (and not part) of the cash rewards into a bank account of your choosing in accordance with these Terms. Your overall maximum annual Miles would be unaffected. Any Miles balance accrued but not withdrawn on an anniversary of the commencement of your Smart Charge Rewards subscription will not roll-over into your Wallet for the next year and will be lost (so should be withdrawn before that date), although your subsequent year’s maximum annual Miles will not be affected. You will be able to see how many Miles you have earned and how much of your Miles balance you have withdrawn from your Wallet in the App.

    7.11. We reserve the right in the future to introduce an automatic monthly cash-out mechanism and to amend how your Miles accrue and can be withdrawn from your Wallet to a per-month withdrawal basis, meaning your overall maximum annual Miles would remain (based on your Smart Charging during that year) but the maximum amount of cash you may withdraw that month would be limited to, for example, one twelfth of the cash value of your maximum annual Miles - if such changes take place we will notify you, with explanatory details, in the Pod Home App and/or via email.

    7.12. Please note:

    • Only the Subscription Owner may have access to the Wallet, cash out Miles, register their bank account to pay cash rewards into, see designated bank accounts for the paying of cash rewards in their App, cancel a Smart Charge Rewards subscription and/or change the Subscription Owner for a Pod Point.
    • Your Miles have no monetary value until they are withdrawn from your Wallet.
    • You can’t change or cancel your withdrawal from your Wallet after you’ve confirmed it.
    • We may at our discretion cancel and withdraw any accrued Miles from your wallet if you commit a breach of this agreement (as described in section ‎12 below).
    • In future some withdrawal options and special offers may only be available for a short period of time and they may require a minimum Miles balance. Any restrictions will be explained in the offer terms.
    • Your maximum annual Miles applies to you and/or your Pod Point per year, and if you cancel your subscription and you subsequently rejoin Smart Charge Rewards and/or your Pod Point is registered for Smart Charge Rewards by another Subscription Owner during the same rolling 12-month period, then the Miles for that Pod Point will continue where it left off upon cancellation and will not refresh to a new annual Miles amount. Any cash left in your Wallet at the point of you cancelling your subscription will be lost and will not be reinstated if you or another Subscription Owner subsequently rejoin.

    8. Smart Charging and Flexibility

    8.1. Pod will smart charge your EV when you maintain a Smart Charge Rewards subscription. Some additional definitions also apply to smart charging:

    • “Balancing Mechanism” means the service procured by the National Electricity System Operator to manage supply and demand on the transmission network. For more detail, see Elexon’s definition here: https://www.elexon.co.uk/glossary/balancing-mechanism/
    • “Capacity Market” means the service procured by Government through yearly auctions to maintain sufficient generation capacity to meet peak national demand.
    • “Demand Flexibility Service” means the service procured by the Electricity System Operator to manage supply and demand on the transmission system.
    • “Demand Response Services” refers to procured energy flexibility services, including:
      • Balancing Mechanism
      • Capacity Market
      • Demand Flexibility Service
      • Transmission Constraint Management Services
      • Distribution Constraint Management Services
    • "Distribution Constraint Management Services” means services procured by Distribution System Operators to manage constraints on the distribution network.
    • “Distribution System Operators” means a licensed distribution system operator. For more detail, see Elexon’s definitions here: https://www.elexon.co.uk/glossary/distribution-system-operator/
    • “National Electricity System Operator” or “National Energy System Operator” means the corporation responsible for operating Britain’s electricity system.
    • “Transmission Constraint Management Services” means services procured by the National Electricity System Operator to manage constraints on the transmission network.

    8.2. Your Pod Point includes smart charging functionality and as part of your Smart Charge Rewards subscription, you agree to (as a default) let Pod automatically schedule charging during the cheapest and greenest periods possible rather than manually starting and stopping charging yourself (“Smart-Charging” or “Smart Charge”). Section ‎‎7 ‘Smart Charge Miles’ sets out how that works to charge your EV and accrue Miles. You can always override Smart Charging by using the ‘Boost’ option on the App to charge your EV.

    8.3. Once connected to Wi-Fi, the Pod Point will automatically receive over-the-air updates, meaning it continually benefits from the latest software updates available. Connecting your Pod Point to Wi-Fi will also allow you to see the energy used to charge each registered & plugged in EV via the App. The use of your Wi-Fi (and data allowance if any) for our Smart Charging features and any over-the-air updates are at your cost.

    8.4. You confirm that by connecting your charger to Wi-Fi, you consent to your electricity usage, charging data and driving data being collected and used by us and provided in the App. All data or information collected from your charger shall be safeguarded and processed in accordance with our Privacy Notice here Privacy Notice | Pod Point. The App provides electricity usage data for information purposes only and should not be used as an electricity meter.

    8.5. You will need sufficient Wi-Fi or other internet connectivity in the location your Pod Point is installed. If your Wi-Fi or other internet connectivity is not sufficient, any functionality that requires internet connectivity may not work as intended or at all, for example, over-the-air updates may take a long time to complete or not complete at all, remote support diagnostics may not be possible and charging data may not be properly recorded in the App.

    8.6. In addition, if your Wi-Fi or other internet connectivity is insufficient your Smart Charge Miles will not accrue during any period of insufficient connectivity and we reserve the right to withdraw Miles from you following discovery of insufficient connectivity to the extent that we are unable to Smart Charge using your Pod Point. If your Wi-Fi or other signal is not sufficient to connect your Pod Point, we will contact or discuss with you to try and get your connectivity back on track. This could include Pod offering you a Wi-Fi extender and if applicable we will provide you with a ‘no-obligation’ quotation for the addition of a Wi-Fi extender.

    8.7. It is an ongoing requirement to have at least one Pod Point registered in the App. If at any time you do not have an active authorisation for integration with a supported Pod Point and you have not had such active authorisation for a period of more than 30 days, or there is a material change to your charging set up that is not compatible with Smart Charge Rewards (for example you no longer have the EV or Pod Point you used to sign up to Smart Charge Rewards), you may no longer be eligible for Miles and/or cash rewards.

    8.8. You must record your operating preferences in the App, including what time you need your EV ready by and how much electricity you would like to add to your EV. We'll take your operating preferences into account first and optimise your energy use around that. If it's not possible to charge your EV by the time you specify (for example, because the connected capacity is not sufficient for a full charge or because your preferences are updated on too short notice for a full charge) we'll notify you and/or try to charge as much as possible in the time available.

    8.9. By signing up to the Smart Charge Rewards subscription, you agree to:

    • Give us permission to integrate and connect with your Pod Point using your home wi-fi, in-built sim card, or other method as agreed between us.
    • Give us permission to influence the times of operation of your Pod Point. We will always strive to operate your Pod Point in line with the preferences you have specified in our App, but this service cannot be guaranteed.
    • Us collecting data about your Pod Point and/or EV, including but not limited to model, power consumption, operating preferences, any actions you take to operate these assets and how these assets perform. We will use this information to optimise your asset operations, send operating instructions to your Pod Point and generate information provided to you in our App.
    • Give Pod exclusive rights to enter contracts (ourselves or through our partners) for the provision of Demand Response Services with your Pod Point while you remain on a Smart Charge Rewards subscription. By agreeing to these Terms, you authorise Pod to enter Demand Response Services contracts with your Pod Point and share relevant data with relevant third parties, including but not limited to your half-hourly consumption data, address and Meter Point Administration Number (MPAN) where necessary.
    • Give us the exclusive right to control your Pod Point to deliver energy to your EV(s) on Demand Response Services when required by such Demand Response Services contracts.
    • Not enter your Pod Point into any third-party schemes that enter you, your Pod Point and/or your EV(s) into a Demand Response Service while you remain on a Smart Charge Rewards subscription. If we become aware that you have joined a third-party scheme, we have the right to remove you from Smart Charge Rewards and the consequences of cancellation described in section ‎12.4 will apply.
    • Note that if your Smart Charge Rewards subscription comes to an end, Pod reserves the right to continue to have your Pod Point and/or EV registered for some or all of the Demand Response Services until such time as the relevant Demand Response Services contracts expire and your Pod Point and/or EV can be removed from the Demand Response Services by Pod.

    8.10. We do not guarantee that your Pod Point or App will always operate in accordance with your preferences. We accept no liability for wear of your Pod Point, scheduling failure or other electric faults. Our liability to you is as set out below.

    9. Do not open, move, modify, rewire, tamper or interfere with your Pod Point once it has been installed

    9.1. You must ensure that an installed Pod Point is not opened, moved, modified, re-wired, or otherwise tampered or interfered with, without first referring to Pod’s latest technical guides and/or notifying Pod directly and complying with Pod’s recommendations. Please also see the Pod Point applicable Warranty terms, described in your relevant Pod Point purchase agreement, which may be affected by such action being taken. If you have any concerns in relation to a Pod Point that has already been opened, moved, re-wired or otherwise has been tampered or interfered with, please notify Pod directly so that appropriate advice can be provided.

    9.2. In the absence of any negligence or other breach of duty by Pod, Pod is not responsible for injury, loss or damage caused by the Pod Point being opened, moved, modified, re-wired or otherwise tampered or interfered with by the customer or a third party (and not by Pod or a Partner Installer).

    9.3. Nothing in these Terms excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents and subcontractors), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right to receive the products which are fit for purpose, as described and which are of satisfactory quality and the installation services provided with reasonable care and skill).

    9.4. We are not responsible for any loss or damage caused if we fail to comply with these Terms, if there is a delay, or we are unable to provide the services to you, as a result of something beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays). We are also not responsible for any loss or damage if something was unavoidable despite us using reasonable care and skill to avoid it. This could include land ownership issues, listed buildings, power supply or existing wiring problems. You will not be able to claim for losses that resulted from circumstances that we could not or should not have been expected to know about.

    10. Using your Pod Point with Smart Charge Rewards

    10.1. After your Pod Point has been signed up to Smart Charge Rewards, you may be prompted in the App to connect one or more EV to your Pod Point via a third-party provider called ‘Enode’. Access to Enode is included in the Smart Charge Rewards services and allows Pod to read your vehicle to know exactly how much electricity is needed to reach your target EV battery charge level. Where possible you agree to register any applicable EVs with Enode when prompted to in the App, although this is not a mandatory requirement for Smart Charge Rewards services to work with your EV (and your EV can still be Smart Charged without registering for Enode).

    10.2. If your Pod Point is or will be connected to any domestic solar panels and/or home battery storage systems, your EV may still be charged via your Pod Point using electricity from either source but you recognise and accept that charging this way is not Smart Charging and will not contribute to your Miles under these Terms.

    10.3. If you move home during the Initial Term, you may terminate the Services agreement for Smart Charge Rewards (subject to the rest of this section ‎10.3) and you may enter into a new agreement for Smart Charge Rewards services at your new property to replace your existing order. If you elect to agree a new Smart Charge Rewards agreement for a moved Pod Point order at your new property, your 12-month maximum annual Miles will continue at your new premises (unless you acquire a new Pod Point, in which case a new 12-month maximum annual Miles amount will commence).

    11. Our responsibility to you

    11.1. We are responsible to you for any direct and foreseeable loss and damage which we cause if we breach these Terms or we are negligent.

    11.2. We are not responsible to you for: any loss or damage not caused by our breach or negligence; or loss of profits, loss of use, lost business, wages or missed opportunities; or for any loss or damage that is not a direct result of something we did (or failed to do) and/or was not reasonably foreseeable at the time these Terms were agreed by you. Pod shall not be liable for any loss, damage, or injury arising from the use of a Pod Point by you or others. However, nothing in these Terms limits our liability for death or personal injury or fraud or anything else that cannot be limited by law.

    11.3. To be clear, we are also not responsible to you for:

    • Any loss suffered due to circumstances beyond our control, such as a force majeure event or caused by a third party for whom we are not responsible;
    • Any loss, damage or injury suffered as a result of someone that is not directly authorised by us opening, moving, modifying, rewiring, tampering or interfering with and/or repairing or attempting to repair your Pod Point;
    • The installation of, or any services provided in relation to, any Pod Point by someone that is not directly authorised by us.
    • Any loss or damage to other electrical appliances in your home due to the installation of your charger such as from switching off or switching on the power during installation or service, or inadequate wiring installation in your home;
    • Any loss of use, or corruption of, software, data or information;
    • Any loss suffered as a result of incorrect instructions or information that you have provided to us relating to your installation;
    • Any loss suffered due to an aborted installation where it is not safe or practical to proceed with the installation; or
    • For any loss suffered if the installation is delayed or cannot be performed because you fail to make the location available to us, or prepare the location as required in order for us to perform the installation.

    12. Breach or cancelling this agreement?

    12.1. Through your actions you could breach these Terms/this agreement in a number of ways, including by (among other things):

    • Failing repeatedly and/or consistently to ensure your Pod Point remains connected to the internet via Wi-Fi or other appropriate internet connectivity;
    • Failing to remain eligible for Smart Charge Rewards as described in the ‘Eligibility’ section ‎5.1 above; and/or
    • Failing to do any of the other things described in section ‎2.1 above.

    12.2. If you do breach these Terms/this agreement we will contact you to try and get you back on track.

    12.3. If you breach these Terms/this agreement and that breach cannot in our view be remedied or has not been remedied through discussions with you or happens repeatedly, we reserve the right to do any or all of the following:

    • Suspend or cancel your entitlement to earn Miles via Smart Charge Rewards from that point and/or withdraw at our discretion any or all your maximum annual Miles accrued by you prior to your breach (even where such Miles are in your Wallet);
    • Suspend or withdraw all Smart Charge Rewards services, including access to our App to control your Pod Point, your ability to schedule any charge for an EV and/or your ability to Smart Charge any EV; and/or
    • Terminate this agreement.

    12.4. Once your Smart Charge Rewards subscription has commenced, you may cancel it at any time for any reason (including where you wish to move to a smart charging tariff in the way described by section ‎5.3) by calling us on 0207 247 4114 or using the contact details in section ‎1.2. If after contacting us, you choose to cancel your Smart Charge Rewards subscription then please note from that point:

    • You lose the future entitlement to accrue Miles,
    • Any cash balance in your Wallet not withdrawn prior to cancellation will be lost,
    • That any Miles balance beneath the minimum Wallet-withdrawal value of £10.00 cannot be withdrawn (whether before, during or after cancellation or leaving Smart Charge Rewards), and
    • You forfeit the right to convert any existing Miles (including those in your Wallet) into cash rewards in accordance with these Terms.

    13. Other legal stuff

    13.1. We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover payments under our contract with you) or obligations under this contract to someone else without your consent. This will not affect your rights under these Terms or under our warranty.

    13.2. You may not transfer our contract with you or your rights under it without first getting our written consent.

    13.3. If you breach these Terms and we do nothing or delay taking action, we will still be entitled to take action to enforce this breach or a similar or subsequent breach of the contract with you.

    13.4. Each of the paragraphs in these Terms operate separately. If any of these Terms are held invalid or unenforceable for any reason, the remainder of the Terms shall continue in full force and effect.

    13.5. These Terms will always be available on our App and on our website. Pod Point may change these Terms at any time in future and will let you know about any changes by email or a notification in our App. We can make proportionate changes for one or more of the following reasons:

    • To reflect updates to functionality, security, options or services provided by us or your charger;
    • To reflect changes to third-party terms and conditions that apply to us or our website or mobile app;
    • To reflect changes to any requirements of local power network operators and their conditions;
    • To respond to requirements placed on us by a competent authority, including any local authority or council; or
    • To reflect changes in any relevant laws or regulations or industry codes of practice.

    13.6. If we make changes that are clearly in your favour, we will tell you once we have made them. Otherwise, we will give you reasonable notice and tell you our reasons in the most secure way, using one of our usual channels.

    14. If something goes wrong – summary of your legal rights

    14.1. The Consumer Rights Act 2015 provides you with certain legal rights in relation to the provision of the products and services. We are under a legal duty to supply products and services that are in conformity with our contract with you.

    14.2. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

    14.3. If there is a problem with any products or services you have purchased from us, please contact us as soon as is reasonably possible to allow us a reasonable opportunity to repair or fix any problems.

    15. Complaints and Applicable Law

    15.1. If you are unhappy with us, or the products and services we have provided to you, please contact us at help.pod-point.com, we will deal with your complaint in accordance with our Complaints Handling Policy which can be viewed here: Pod Point Complaints Policy. You can also call our Customer Services Team on (+44) 0207 247 4114, or email complaints@pod-point.com. Alternatively, you can contact us by post at Pod Point Limited, 222 Gray’s Inn Road, London, WC1X 8HB.

    15.2. English law applies to these Terms and conditions and any disputes or claims will be settled by the courts of England or Wales. If you live in Scotland or Northern Ireland, you can choose to bring a claim in the courts of England and Wales, or the courts of another part of the UK in which you live.